AI-Powered Chatbot for Customer Support
Role :
Full Stack Developer
Duration :
Jan 2021 - May 2021
Collaborators :
Emily White (Data Scientist), John Doe (UI/UX Designer)
Description :
An AI-driven chatbot designed to handle customer queries, provide instant responses, and escalate issues to human agents when necessary.
Contributions :
Developed the chatbot's NLP model using TensorFlow, built the backend with Flask, and designed the frontend with React.
Challenges :
Training the NLP model to understand diverse customer queries and integrating it with the backend.
Learnings :
Gained expertise in natural language processing and building scalable AI systems.
Outcomes :
Reduced customer support response time by 70%, handling over 10,000 queries monthly.
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